Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Kelli’s Farm Crafts! Each order is carefully packed and prepared for shipment. Because many of our products are handmade in small batches, we appreciate your patience while we get your order ready.

Order Processing

Orders are typically processed and prepared for shipment within 3–5 business days, excluding weekends and holidays.

During holidays, sales, product launches, or other high-volume periods, processing may take a little longer. Processing time is separate from the shipping time provided by the carrier.

If an unusually long delay affects your order, we will make reasonable efforts to contact you.

Shipping & Delivery

Shipping charges are calculated and displayed at checkout.

Once your package has been accepted by the shipping carrier, delivery times are determined by the carrier and cannot be guaranteed by Kelli’s Farm Crafts.

Any estimated delivery date shown during checkout or provided by a shipping carrier is an estimate and not a guaranteed arrival date.

Tracking

When tracking is available, tracking information will be provided after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

Please Double-Check Your Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to correct the address before shipment, but we cannot guarantee changes once an order has begun processing or has been shipped.

Kelli’s Farm Crafts is not responsible for packages that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Packages Marked "Delivered"

If tracking shows that your package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with your local carrier.

Once a carrier confirms a package as delivered to the address provided with the order, Kelli’s Farm Crafts cannot guarantee replacement or reimbursement for a missing or stolen package.

Please contact the shipping carrier regarding packages that have been marked delivered but cannot be located.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, some circumstances may be outside our control, including weather delays, transportation disruptions, carrier delays, or other delivery issues.

If your tracking information has not updated for an extended period, please contact us and we will assist where reasonably possible.

Damaged Packages

We take care when packaging every order. If your order arrives damaged, please contact Kelli’s Farm Crafts within 7 days of delivery.

Please include your order number along with clear photographs of:

• The damaged product

• The shipping box or mailer

• The packaging materials

• Any visible damage to the shipping container

Please keep the damaged item and its original packaging until the issue has been resolved.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Warm-Weather Shipping

Some Kelli’s Farm Crafts products contain ingredients such as tallow, oils, butters, or waxes that may soften or melt when exposed to high temperatures.

We carefully package our products, but we cannot control temperatures while packages are in transit or after delivery.

During warm weather, we recommend tracking your shipment and bringing your package indoors as soon as possible after delivery. Avoid leaving packages in direct sunlight, hot vehicles, mailboxes, or other high-temperature areas.

Softening or melting caused by exposure to heat during shipping does not necessarily affect the quality of the product and is not considered a product defect.

Returned Packages

If a package is returned to Kelli’s Farm Crafts because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package from the carrier, the customer may be responsible for additional shipping charges if the order is reshipped.

Original shipping charges are non-refundable unless the return resulted from an error made by Kelli’s Farm Crafts.

Local Pickup

If local pickup is offered at checkout, customers will receive instructions when their order is ready.

Please do not arrive to pick up an order until you have received confirmation that it is ready.

Questions About Your Order

If you have questions or concerns about shipping, please contact Kelli’s Farm Crafts using the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.

By placing an order with Kelli’s Farm Crafts, you acknowledge and agree to this Shipping Policy.